Victoria Jannetta explores the reasons why library and information centres need to measure performance; what activities you can measure; how to report performance to management, including looking at the Balanced Scorecard. She discusses a number of measurement tools.

In this very practical and useful Checklist, Anne Coles and Davina Gifford of LG guide us through the steps involved in moving a corporate library to a new building, whilst at the same time re-branding the information service. They highlight the most important issues to consider at the pre-planning and planning stages; the move itself and after the move. The most important message is not to enter unwinnable battles and to prepare as thoroughly as possible.

This article by Thomas Shaw discusses the key findings of an MSc dissertation which examined legal information professionals' perceptions of what facilitates, and what impedes, the use of free and paid-for legal information resources. It also compares and contrasts the views of information professionals working in academia with those working in law firms. It is situated in the context of significant criticism of commercial legal publishing and the existence of many resources providing free legal information.

Melanie Mancino discusses the implementation of a firmwide research and enquiry service at national law firm Eversheds. It explains why the decision was made to centralise the service, and how this was achieved, and goes on to explore why it was important for standardisation to take place. It ends by looking at the process involved in introducing an electronic enquiry management system and provides a summary of basic functionality. The benefits of the new service for the both the firm and the IS team are also highlighted.