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7 - Competition with Official Institutions

Published online by Cambridge University Press:  05 September 2025

Antonio Reyes
Affiliation:
Washington and Lee University, Virginia
Andrew S. Ross
Affiliation:
University of Canberra
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Summary

The interactive construction of authority and expertise in online platforms around a topic (e.g., history, standard language, etc.) has challenged the way knowledge has been traditionally channeled through official institutions. The Internet has become a platform for recurrent consultation in relation to checking norms and rules or seeking advice or information through electronically mediated communication in which quasi-anonymous participants discuss, question, define, and re-construct knowledge. This chapter examines the competition between official institutions and these noninstitutional spaces for authority and legitimation in the creation of knowledge in a particular area or discipline. The chapter will explore the shift in the creation of knowledge, historically monopolized by institutional and official organizations and now facing significant challenges from online discussions. Further, it explores how institutional trust has been challenged and eroded due to the influence of digital communication and discourse. Discussions and debates such as these that have, paradoxically, fostered a more democratic exchange of information through participatory culture, are threatening the status, for instance, of democracy in countries with a long-stablished democratic tradition (US Capitol assault on January 6, 2021). This competition between official and unofficial discourses stands as a struggle for power and legitimacy in our current society.

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Chapter
Information
Understanding the Language of Virtual Interaction
Communities, Knowledge, and Authority
, pp. 98 - 114
Publisher: Cambridge University Press
Print publication year: 2025

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