from Psychology, health and illness
Published online by Cambridge University Press: 18 December 2014
What constitutes ‘bad news’
Many healthcare professionals will find themselves in a situation where they have to break bad or difficult news to patients and/or their relatives. A broad definition of what constitutes bad news includes situations where there is a threat to a person's mental or physical wellbeing, a risk of upsetting an established lifestyle, or where a message is given which conveys to an individual fewer choices in his or her life (Ptacek & Eberhardt, 1996). This indicates that bad news contains an element of loss or anticipated loss and will, to a certain extent, be subjective. Generally, news of death, terminal illness or deformity constitute the more extreme situations, and will generally be accepted as ‘bad news’ for the recipient. However, news of chronic illnesses or the need for medical intervention, which at first glance would appear less disastrous, could for the recipient have far-reaching or negative implications for their personal or working life, or their hopes for the future.
The breaking of bad news is stressful for both the messenger and the recipient. Because the manner in which bad news is given will impact the recipient and the decisions he or she needs to make (e.g. Roberts et al., 1994), there has been increased emphasis over the last decades on teaching appropriate communications skills to healthcare professionals. Factors that may create barriers to breaking bad news appropriately are outlined in this chapter, followed by general guidelines on how to break bad news.
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