This paper presents two studies with packaging design engineers and quality and risk professionals in the pharmaceutical packaging industry, addressing the critical need for design support. The studies contribute to the development of a framework aimed at balancing risk management and multi-user experience in the context of product support. A review of prior work highlights the gap in tailored support for designers in this field. Using structured interviews and thematic analysis, seven key requirements were identified to guide the framework’s creation. A user persona was also developed, capturing the core responsibilities, challenges, and motivations of quality and risk professionals. These findings provide actionable insights to aid designers address complex regulatory and user-centric challenges, paving the way for innovation and improved outcomes in pharmaceutical packaging design.
