Online platforms have adopted business models enabling the proliferation of hate speech. In some extreme cases, platforms are being investigated for employing algorithms that amplify criminal hate speech such as incitement to genocide. Legislators have developed binding legal frameworks clarifying the human rights due diligence and liability regimes of these platforms to identify and prevent hate speech. Some of the key legal instruments at the European Union level include the Digital Services Act, the proposed Corporate Sustainability Due Diligence Directive and the Artificial Intelligence Act. However, these legal frameworks fail to clarify the remedial responsibilities of online platforms to redress people harmed by criminal hate speech caused or contributed to by the platforms. This article addresses this legal vacuum by proposing a comprehensive remedial responsibilities framework for online platforms which caused or contributed to criminal hate speech based on the general corporate human rights responsibilities framework.
