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COMPARING CONSUMERS’ PRODUCT CARE IN ACCESS AND OWNERSHIP MODELS

Part of: Socio-technical Issues in Design

Published online by Cambridge University Press:  11 June 2020

V. S. C. Tunn  and
L. Ackermann
V. S. C. Tunn*
Affiliation:
Delft University of Technology, The Netherlands
L. Ackermann
Affiliation:
Delft University of Technology, The Netherlands Salzburg University of Applied Sciences, Austria
*
*v.s.c.tunn@tudelft.nl

Abstract

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Product-service systems are circular business models that can potentially extend product lifetimes and reduce resource consumption. However, consumer product care is crucial in these business models. We explore consumer product care of newly bought, second-hand, and accessed bicycles and washing machines through an online survey (n = 212). Our analysis shows lower consumer product care of accessed products compared to ownership. Three strategies could address this; design for care, design to reduce the need for care, contractual conditions to stimulate care or penalise the lack thereof.

Keywords

business modelscircular economydesign for sustainabilityproduct-service systems (PSS)sustainable consumer behaviour

Information

Type
Article
Information
Proceedings of the Design Society: DESIGN Conference , Volume 1 , May 2020 , pp. 2167 - 2176
Creative Commons
Creative Common License - CCCreative Common License - BYCreative Common License - NCCreative Common License - ND
This is an Open Access article, distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives licence (http://creativecommons.org/licenses/by-nc-nd/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is unaltered and is properly cited. The written permission of Cambridge University Press must be obtained for commercial re-use or in order to create a derivative work.
Copyright
The Author(s), 2020. Published by Cambridge University Press

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